Lessons from Kit's Retreat

Hi from Kit's Retreat Today's newsletter comes to you from Toronto where we're having our bi-annual company retreat. This has been an amazing retreat for so many reasons (including the fact that we went to see a Hilary Duff concert last night). Here are some of my key takeaways from this retreat: Get to know your customers on a deep level. Not just how they use your product or engage with your newsletter, etc., but what they truly care about. What are their biggest problems? What are they...